Shipping policy
Shipping Destinations: We are proud to offer international shipping to our valued customers around the world. No matter where you are located, we want to ensure that you have access to our products.
Shipping Methods and Estimated Date of Delivery: Please note that shipping durations may vary depending on the destination and the chosen shipping method:
Standard Shipping (Free): The estimated delivery time for standard shipping is between 7 to 16 days. Delays due to customs or unforeseen circumstances may occur, but we strive to get your order to you as quickly as possible.
DHL Express (Additional Cost): With DHL Express, you can expect faster delivery times, typically within a few days. The exact timeframe will be provided during the checkout process.
Customs and Duties: Please be aware that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These fees are the responsibility of the recipient and may vary by location. We recommend checking with your local customs office for information on these charges.
Order Tracking: Once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your shipment. You can use this tracking number to check the status of your order on the shipping carrier's website or use the tracking feature on Shangang website (on the home menu).
Delivery Issues: While we make every effort to ensure your order reaches you in perfect condition, unforeseen circumstances may arise during international shipping. If you encounter any issues with the delivery of your order, please contact our customer support team, and we will assist you in resolving the matter.
Returns for International Orders: Our international return policy is outlined in our return policy. Please review it to understand the process for returning items shipped internationally.
Contact Us: If you have any questions or concerns regarding international shipping, please feel free to reach out to our customer support team at [shangangboards@outlook.com]. We are here to assist you and ensure a smooth international shopping experience.